Return, Refund & Exchange Policy

At Aerokart India, customer satisfaction is our priority. Please read the following policy carefully before requesting a return, exchange, or refund.

1. Eligibility for Return or Exchange

Returns and exchanges are only accepted in the following cases:

• The product received is damaged, defective, broken, or has a manufacturing defect.

• The issue is reported within 48 hours of delivery.

• The product meets all return eligibility conditions mentioned below.

Any claims raised after 48 hours of delivery may not be accepted.

2. Manufacturing Defects

If you believe your product has a manufacturing defect:

• Please provide clear photographs and a short video demonstrating the issue.

• Our technical team will inspect and verify the defect.

• Upon successful verification, a replacement product will be provided.

Aerokart India reserves the right to inspect the returned item before approving any exchange or refund.

3. How to Request a Return

You may request a return through any of the following methods:

Option 1: Online Support

Submit a return request through our support system by providing:

• Order ID

• Product details

• Description of the issue

• Supporting images/videos

Option 2: Customer Support

Contact our customer support team directly:

Phone: +91 98147 27278

Our team will guide you through the return process.

4. Conditions for Return

To qualify for a return or exchange:

• The product must be unused and in its original condition.

• The product must not be soldered, altered, modified, damaged, or tampered with.

• Original packaging, labels, and accessories must be retained wherever applicable.

Aerokart India reserves the right to reject returns if:

• The product shows signs of usage.

• The product has been soldered, modified, or physically damaged.

• The returned item does not belong to Aerokart India.

• The product is missing parts, accessories, or original packaging.

Rejected products will be returned to the customer at the customer’s expense.

5. Non-Returnable Products

The following items are not eligible for return or exchange:

• Gift items and promotional products.

• Products priced at ₹50 or below.

• Products supplied in Electrostatic Discharge (ESD) packaging where the ESD seal has been opened, unless a verified manufacturing defect exists.

• Consumable products, clearance products, or special-order products unless received damaged or defective.

6. Return Shipping

Pickup Service Available

If return pickup service is available in your area:

• Aerokart India will arrange the pickup.

• Our logistics partner will collect the product from your location.

Pickup Service Not Available

If pickup service is unavailable:

• The customer must courier the product to the address provided by Aerokart India.

• Shipping proof must be shared with our support team.

• Approved return shipping charges will be reimbursed according to our refund policy.

7. Refund Policy

Refunds will be processed only after the returned product has been received and inspected by our technical team.

Refunds may be issued through:

• Bank Transfer

• Store Wallet Credit

• Discount Coupon / Credit Note

Processing Time

• Wallet credits and store coupons may be issued immediately upon approval.

• Bank transfers generally take 3–5 working days after approval.

Important Notes

• Original shipping charges are non-refundable.

• Refunds will not be issued for products that are found to be fully functional and free from defects.

• Products that do not comply with the return conditions will not qualify for a refund and will be returned to the customer at their expense.

8. Product Availability & Special Procurement

While every effort is made to maintain accurate stock information, there may be instances where a product is shown as available but is not physically available in inventory due to system delays, supplier updates, or manual errors.

In such cases:

• Aerokart India may procure or import the product from another city, state, or country with customer approval.

• Delivery timelines for specially sourced or imported products may vary between 45 to 90 days, depending on supplier availability, customs clearance, and logistics conditions.

If the product cannot be sourced due to supplier limitations, shipment issues, import restrictions, or other unavoidable circumstances, Aerokart India will provide a full refund of the amount paid.

9. Order Cancellation & In-Transit Orders

Customers may request order cancellation before shipment processing.

However, if an order has already been shipped and is in transit:

• Shipping charges will not be refunded.

• Return-to-Origin (RTO) charges equivalent to the shipping charges will be deducted.

• An additional 5% cancellation and RTO processing fee will be charged.

The remaining eligible amount, if any, will be refunded according to the refund policy.

10. Right to Refuse Returns

Aerokart India reserves the right to refuse any return, exchange, refund, or cancellation request that does not comply with this policy or where misuse, fraud, or policy abuse is suspected.

11. Contact Us

For any return, refund, exchange, or cancellation queries, please contact:

Aerokart India
Customer Support: +91 98147 27278
Email: info@aerokartindia.in

Our support team will be happy to assist you.